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FREQUENTLY ASKED QUESTIONS |
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Plastic cannot breathe and therefore can trap in moisture, which deposits
onto your garments. The cleaners in order to provide protection for
your garments during transportation from the store provides these bags.
Clothes should be stored in a cool, dry, well ventilated area. Never store
clothes in the basement or attic unless it provides a controlled
atmosphere. |
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Following the care labels on each garments is very important. These
labels are provided by the manufacturer about the best possible care for
your garment. Going against these instructions could cause
irreversible damage to your clothes. |
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The dry cleaning process is carefully controlled
by a professionally trained cleaner. Improper pre-shrinking by the manufacturer usually causes excessive
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On the contrary, frequent cleaning prolongs
the life of a garment. Not only do stains set with age, but ground in dirt and soil act as an abrasive causing the
rapid wear of fibers. In addition, insects are attracted to soiled clothes and can cause further damage. |
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Even the best cleaners cannot remove certain stains. The nature and age of the stain, plus the color and construction of the fabric sometimes make stains impossible to remove without damage to the garment. |
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There are several processes used in cleaning. Each gown is evaluated before cleaning and the best process for that particular gown is used. All the processes are safe, gently, and done by hand. Please Note: We do remove shoulder pads and bust forms, as leaving them could cause damage over time. They are then packed separately and shipped with your gown.
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We are able to remove at least 95% of all stains. Those such as tar,
blood, grass stains, mud, grease and food are most common, wine and other
types of beverages, and of course sugar stains such as cake icing. |
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Yes, you may for an additional charge. |
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Receiving garments without care labels is not uncommon. Before cleaning a
garment it is important that the item is tested for colorfastness.
Blotting or crocking with dry cleaning solvents and water/detergent
solutions does this testing. Using a cloth dampened with cleaning solution
does the blotting method. Crocking involves rubbing the surface with a
cloth dampened with a cleaning solution. Testing should be done on any
trim or painted area and should be repeated on more than one type of trim
or color. Remember that this is only a test to determine the best method
of cleaning and damage may still occur during the cleaning process. As a
valued customer, we may require you to sign a release form before we
proceed cleaning.
Fabricare July/August 97
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Items such as headpiece, garter, gloves, moneybag, handkerchief, slip,
flower girl dress, etc. for an additional charge. Please Note: Alexander Reed Cleaners MUST clean all items placed in the preservation
chest with gown. |
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No. It is normal for fabrics to fade slightly. To ensure the best color
performance of your garment, you should:
Always read and follow your care instructions.
Protect white and colored garments from excessive exposure to light.
Follow bleaching instructions on the care label.
When in doubt, consult your professional cleaner. |
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First we must remember that rayon is a manufactured fiber composed of
regenerated cellulose derived from wood pulp or cotton linters. It is
absorbent and comfortable to wear. There are different forms of the fiber
know as rayon, viscose, Cuprammonium, high-wet modulus and lyocel sold as
Tencel™.
With the exception of lyocel, rayon is very sensitive to water. Many dyes
applied to rayon are not colorfast and will bleed or migrate upon contact
with moisture. In addition, manufacturers often add sizing to rayon in
order to achieve a desired body or drape. Some sizings are water-soluble,
and washing will distort the shape of the garment. Dry cleaning is
recommended for most rayon garments. Although substantially similar in
chemical composition to rayon, lyocel can be either dry cleaned or washed.
However, when caring for garments made of lyocel it is important to follow
the care instructions carefully. If a garment made of lyocel is washed
when should have been dry cleaned, it may result in excessive shrinkage
and a wrinkled appearance.
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Yes. But Alexander Reed Cleaners has always minimized any button
damages by doing the following:
With every incoming order, We carefully checks each piece of clothing.
When it comes to buttons, Alexander Reed Cleaners determines whether
to:
Cover and protect each button with heavy duty foil to minimize any
damages.
Remove button(s), due to material, rhinestone, or style of button.
Upon completion of dry cleaning, We will:
Remove all foil from button(s).
Sew button(s) on that were removed.
(An additional charge of .25 cents may be required with 6 or more
buttons). Thanks to the quality service, the customers are satisfied with
our careful techniques. |
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Yes! Leather cleaning takes approximately 1 week and we use a leather
specialty cleaner for this process.
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We recommend that all men's ties are treated with a stain/water repellent
like scotch guard for greatest protection. |
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Proper caring for feather pillows depend on several factors. How
often they are used, whether a protective cover or covers are used, if
there is excessive perspiration causing stain and odor on the pillow.
Generally an annual feather pillow cleaning is recommended for pillows in
regular use.
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